Frequently Asked Questions

Q: How long does shipping take?
A: US orders arrive in 5-8 business days. Canada/UK: 7-12 days. Australia: 10-15 days.

Q: Does the mitt work on all fabrics?
A: Yes! Sofas, car seats, clothing, carpets, bedding — any fabric surface.

Q: How do I clean the mitt?
A: Simply rinse under warm water. The hair ball falls off easily. Let dry before next use.

Q: What if my mitt arrives damaged?
A: Email support@trynovapicks.com with a photo. We'll send a replacement immediately.

Q: Can I return it?
A: Yes! 30-day money-back guarantee. See our Refund Policy for details.

Q: Which pets does it work for?
A: All pets — dogs, cats, rabbits, guinea pigs, and more.

Q: Do you ship internationally?
A: Yes, we ship to US, UK, Canada, Australia, and many more countries worldwide.